We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Support@emartrends.shop. Please note that returns will need to be sent to the following address: Rola st al marija, Sharjah Sharjah, United Arab Emirates
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Support@emartrends.shop.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Support@emartrends.shop.

Shipping Policy — Emar Trends

Thank you for shopping with Emar Trends. We are committed to delivering your orders safely and on time. Please read our shipping policy carefully before placing an order.

📦 Order Processing Time

• All orders are processed within 1–2 business days after order confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• You will receive an order confirmation and tracking details once your order has been shipped.

🚚 Shipping Locations

We currently ship across:

• United Arab Emirates (UAE)

For international shipping inquiries, please contact our support team before placing an order.

⏱ Delivery Time

Estimated delivery times:

• UAE Standard Delivery: 2–5 business days
• Delivery times may vary depending on location, courier operations, and public holidays.

💰 Shipping Charges

• Shipping charges are calculated at checkout.
• Occasionally, Free Shipping Promotions may be offered on selected orders or campaigns.

📍 Order Tracking

Once your order is dispatched, a tracking number will be sent via email or SMS so you can monitor your shipment status.

❗ Delivery Delays

While we strive to deliver orders on time, delays may occur due to:

• Weather conditions
• Public holidays
• Courier service issues
• Incorrect shipping information provided by customers

Emar Trends is not responsible for delays caused by third-party shipping carriers.

📦 Failed Delivery / Incorrect Address

Please ensure your shipping address and contact details are correct.

If delivery fails due to:

• Incorrect address
• Customer unavailability
• Invalid contact number

Additional shipping charges may apply for re-delivery.

🔄 Order Changes & Cancellations

Orders can only be modified or cancelled before shipment.
Once dispatched, orders cannot be cancelled.

📞 Contact Information

If you have any questions regarding shipping, please contact us:

Website: https://emartrends.shop
Address: Rola St Al Marija, Sharjah, United Arab Emirates
Email: Support@emartrends.shop
Phone: +971 50 247 6875

Thank you for choosing Emar Trends ❤️